Microsoft Dynamics 365 Remote Assist

730 HT /per year/per user

Easily assist your employees remotely

Give field workers (operators, surgeons, experts, researchers, …) the tools to collaborate more effectively by working together remotely from different locations with Dynamics 365 Remote Assist on HoloLens 2, Android or iOS devices.

The uses

  • Remote assistance
  • Training
  • Collaboration


Collaborate optimally

Gain insight into your remote collaborators’ environment with real-time video and audio sharing.

Assist with precision

Easily communicate your instructions to the user thanks to real-time annotation of their field of vision or file sharing.

Benefit from a highly functional tool

The user keeps the use of his hands, his freedom of movement as well as the contextualization of the information thanks to its anchoring in reality.

Organize your support operations

Microsoft Dynamics 365 Remote Assist integrates seamlessly with Microsoft Dynamics 365 Field Service.


Communication with remote stakeholders
  • Audio and video exchanges
  • Share the operator’s field of view
  • Hands-free operation




Contextualized visual annotations
  • Addition of pointers and traces
  • Contextualization in the operator’s field of view





Resource sharing
  • Sharing of PDF documents
  • Image sharing
  • Screen sharing
  • Picture taking




Integration in the information system
  • User management
  • Security management
  • Usage reporting
  • Integration into processes with Field Services